Last updated: 18th of July, 2023.


This Privacy Policy describes how Naturalps Sàrl (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.




We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.




To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.




The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.




Information that you directly submit to us through our Services may include:


- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.


Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.




We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.




Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:


- Companies who support our Site and Services, such as Shopify.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.


Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.




- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.




Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.


Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.




In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:


- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. 




The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.


We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.




Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.




Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.


How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.


Your Rights and Choices


Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.


- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

- Right to Delete. You may have a right to request that we delete personal information we maintain about you.

- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.


You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.


We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.




If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.




Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.




Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at or contact us at Grand-Rue 40, Montreux, Vaud, 1820, Switzerland.



Where are your products made?

Our products are made in Switzerland. Our formulas are exclusively created by our
laboratory Naturalps in Montreux, Switzerland; we then manufacture the products
in our partner’s factory in Sumiswald, Switzerland.

Is your product packaging recyclable?

Yes, you can recycle our products as follow:

  • MULTI-PROTECTING DAY CREAM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
  • REGENERATING NIGHT : CREAM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
  • LUMILIFT EYE CONTOUR : packing box + tube = recycling bin
  • SUPER GLOW SERUM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
  • MELTING MAKE-UP REMOVER BALM : packing box + tube = recycling bin
  • GENTLE CLEANSING CREAM : packing box + tube = recycling bin
  • EXFOLIATING ESSENCE : packing box + tube = recycling bin
  • GLOW RENEWAL MASK : packing box + tube = recycling bin

When does my product expire?

According to the tests performed in our laboratory, our products have a shelf-life of 3 years if the packaging remain closed.

Once open, we recommend using the products within 12 months after opening, except the LUMI
LIFT EYE CONTOUR which should be used within 6 months.

Are your products vegan?

Yes, all our products are 100% vegan.

Are your products tested on animals?

Absolutely not (it is totally forbidden since 2004 in Europe).

No animal testing was performed by our laboratory, our agents or suppliers, on our products after September 11th 2004, or on any of the ingredients or combinations of ingredients which this product contains after March 11th 2009, in order to meet the requirements of the EU cosmetic Regulation 1223/2009.

Are your products gluten-free?

Yes, our products are totally suitable for gluten intolerant people.

Do all your products contain narcissus?

Yes, all our products contain narcissus because it is our hero ingredient. The narcissus is the deep essence of our brand, it is our emblem, our common thread.

Why did you choose the narcissus?

We chose narcissus for two main reasons. First, for a question of heritage, because the narcissus is the emblem of Montreux, it is a flower that has been growing wildly for centuries in May here in Montreux, commonly called the "May Snow". It was therefore important to us to honor our local heritage.

The second reason is that we chose this flower for its anti-aging benefits to the skin. Narcissus is a flower that goes dormant in winter and hasthe ability to slow down the rhythm of its cells. By using it in our cosmetics,we can reuse these dormant properties and thus slow down the cellular activityof our skin, to slow down aging, for a healthy and youthful result!

I am allergic to flowers, is there a risk for me?

No, there is no risk for you if you use our products. Indeed, we use active ingredients from flowers that have been extracted and purified using a specific technical method so that there are no more allergen molecules. In addition, all products have been tested under dermatological control, with high skin tolerance.

Do your products contain sulfate, silicone, parabens or other chemicals?

No, we do not use any controversial substances and moreover we have created our own Clean Beauty charter which indicates all the substances that we do not use. Check it out here.

Can I use your products with sensitive skin?

Yes, our products are suitable for all skin types, even the most sensitive (dermatologically tested).

Are your products suitable foruse during pregnancy?

We do not recommend our product for pregnant or breastfeeding woman as the formulas contain a very high percentages of actives to improve the efficacy.

I saw that you are Halal Certified, what does it mean in beauty?

Halal certification in cosmetics refers to products that are formulated and manufactured in accordance with Islamic principles. For example, the raw materials are checked, the production and packaging site as well, the cleaning products for the devices must also meet certain criteria etc.


Where do you deliver to?

Montreux Skincare delivers worldwide. All details of costs and delivery times by geographical zone can be found on the page Deliveries & Returns. Unfortunately, we are currently unable to deliver to Russia and Ukraine.

How long will my order take?

It all depends on the delivery method you have chosen and the country you wish to be delivered to. To find out more about our service providers, delivery times and prices, go to Deliveries & Returns.

What are your shipping costs?

The following costs are calculated for standard deliveries:

  • Switzerland: CHF 10.00, Montreux Skincare offers free shipping for orders above CHF 200.00
  • Europe: CHF 40.00, Montreux Skincare offers free shipping for orders above CHF 300.00.
  • Rest of the world: CHF 80.00, Montreux Skincare offers free shipping for orders above CHF 400.00

To find out more about our service providers, delivery times and prices, go to Deliveries & Returns.

What should I do if I receive a faulty, damaged, or incorrect product?

If that is the case, please contact us via or via our contact form here, kindly add pictures of the product you received if it is possible.

I would like to change my order

Unfortunately, it is not possible for us to add or remove any items from your order. If you wish to return one or more products after delivery, please go to Deliveries & Returns to find out about our return policy.

I made a mistake with my delivery address. Can i change it?

Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order has already been taken over by the warehouse, we will not be able to change it. Please contact us as soon as possible via or by live chat during the week.

I would like to cancel my order, is it possible?

If your order has not yet been processed by our warehouse, it is possible for us to cancel and refund it. In this case, please contact us as soon as possible by email at

If the order has been sent to the warehouse, unfortunately it is no longer possible for us to cancel it. In this case, if you do not wish to keep your items, you can return them to us via the Deliveries & Returns.

Payments & Reimbursements

How do I make a payment on your site/ is it secured?

We accept payment by credit card via WorldLine, which is one of the most secured and used payment system.

How will I be reimbursed?

To be reimbursed, you must return a closed and unused product to us (the tamper-evident label must not have been torn). If these conditions are checked, the refund will be made via the same payment method used to make the purchase.

Contact us

How to contact customer service?

You have a problem with your order or have a question regarding your order ? We are available by mail at

I sent a mail to, when can I expect an answer?

We answer you within 24 to 48 hours, excluding weekends and holidays, where we will take note of your message the next day. The delays may vary slightly during offer periods or at Christmas time for example, when we are very busy. If you do not receive an answer after this period, please send us an email as your message may have fallen into our spam folder.