FAQ

Our products are made in Switzerland. Our formulas are exclusively created by our
laboratory Naturalps in Montreux, Switzerland; we then manufacture the products
in our partner’s factory in Sumiswald, Switzerland.

Yes, you can recycle our products as follow:

• MULTI-PROTECTING DAY CREAM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
• REGENERATING NIGHT : CREAM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
• LUMILIFT EYE CONTOUR : packing box + tube = recycling bin
• SUPER GLOW SERUM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
• MELTING MAKE-UP REMOVER BALM : packing box + tube = recycling bin
• GENTLE CLEANSING CREAM : packing box + tube = recycling bin
• EXFOLIATING ESSENCE : packing box + tube = recycling bin
• GLOW RENEWAL MASK : packing box + tube = recycling bin

According to the tests performed in our laboratory, our products have a shelf-life of 3 years if the packaging remain closed.

Once open, we recommend using the products within 12 months after opening, except the LUMI
LIFT EYE CONTOUR which should be used within 6 months.

Yes, all our products are 100% vegan.

Absolutely not (it is totally forbidden since 2004 in Europe).

No animal testing was performed by our laboratory, our agents or suppliers, on our products after September 11th 2004, or on any of the ingredients or combinations of ingredients which this product contains after March 11th 2009, in order to meet the requirements of the EU cosmetic Regulation 1223/2009.

Yes, our products are totally suitable for gluten intolerant people.

Yes, all our products contain narcissus because it is our hero ingredient. The narcissus is the deep essence of our brand, it is our emblem, our common thread.

We chose narcissus for two main reasons. First, for a question of heritage, because the narcissus is the emblem of Montreux, it is a flower that has been growing wildly for centuries in May here in Montreux, commonly called the "May Snow". It was therefore important to us to honor our local heritage.

The second reason is that we chose this flower for its anti-aging benefits to the skin. Narcissus is a flower that goes dormant in winter and hasthe ability to slow down the rhythm of its cells. By using it in our cosmetics,we can reuse these dormant properties and thus slow down the cellular activityof our skin, to slow down aging, for a healthy and youthful result!

No, there is no risk for you if you use our products. Indeed, we use active ingredients from flowers that have been extracted and purified using a specific technical method so that there are no more allergen molecules. In addition, all products have been tested under dermatological control, with high skin tolerance.

No, we do not use any controversial substances and moreover we have created our own Clean Beauty charter which indicates all the substances that we do not use. Check it out here.

Yes, our products are suitable for all skin types, even the most sensitive (dermatologically tested).

We do not recommend our product for pregnant or breastfeeding woman as the formulas contain a very high percentages of actives to improve the efficacy.

Halal certification in cosmetics refers to products that are formulated and manufactured in accordance with Islamic principles. For example, the raw materials are checked, the production and packaging site as well, the cleaning products for the devices must also meet certain criteria etc.