This website is operated by Naturalps Sàrl. Throughout the site, the terms “we”, “us” and “our” refer to Naturalps Sàrl. Naturalps Sàrl offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.




By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.


A breach or violation of any of the Terms will result in an immediate termination of your Services.




We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.




We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.




Prices for our products are subject to change without notice.


We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.




Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.




We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.




If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.




Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see [LINK TO PRIVACY POLICY]




Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.




In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.




We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Naturalps Sàrl, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.




You agree to indemnify, defend and hold harmless Naturalps Sàrl and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.




In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.




The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).




The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.




These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.




You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.





Questions about the Terms of Service should be sent to us at


Our contact information is posted below:

Naturalps Sàrl, registered in Switzerland

Company registration number: CHE-115.004.987

Grand-Rue 40, 1820 Montreux, Switzerland

+41 21 921 19 71



Where are your products made?

Our products are made in Switzerland. Our formulas are exclusively created by our
laboratory Naturalps in Montreux, Switzerland; we then manufacture the products
in our partner’s factory in Sumiswald, Switzerland.

Is your product packaging recyclable?

Yes, you can recycle our products as follow:

  • MULTI-PROTECTING DAY CREAM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
  • REGENERATING NIGHT : CREAM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
  • LUMILIFT EYE CONTOUR : packing box + tube = recycling bin
  • SUPER GLOW SERUM : cap + refill part + packing box = recycling bin / bottle = glass recycling bin
  • MELTING MAKE-UP REMOVER BALM : packing box + tube = recycling bin
  • GENTLE CLEANSING CREAM : packing box + tube = recycling bin
  • EXFOLIATING ESSENCE : packing box + tube = recycling bin
  • GLOW RENEWAL MASK : packing box + tube = recycling bin

When does my product expire?

According to the tests performed in our laboratory, our products have a shelf-life of 3 years if the packaging remain closed.

Once open, we recommend using the products within 12 months after opening, except the LUMI
LIFT EYE CONTOUR which should be used within 6 months.

Are your products vegan?

Yes, all our products are 100% vegan.

Are your products tested on animals?

Absolutely not (it is totally forbidden since 2004 in Europe).

No animal testing was performed by our laboratory, our agents or suppliers, on our products after September 11th 2004, or on any of the ingredients or combinations of ingredients which this product contains after March 11th 2009, in order to meet the requirements of the EU cosmetic Regulation 1223/2009.

Are your products gluten-free?

Yes, our products are totally suitable for gluten intolerant people.

Do all your products contain narcissus?

Yes, all our products contain narcissus because it is our hero ingredient. The narcissus is the deep essence of our brand, it is our emblem, our common thread.

Why did you choose the narcissus?

We chose narcissus for two main reasons. First, for a question of heritage, because the narcissus is the emblem of Montreux, it is a flower that has been growing wildly for centuries in May here in Montreux, commonly called the "May Snow". It was therefore important to us to honor our local heritage.

The second reason is that we chose this flower for its anti-aging benefits to the skin. Narcissus is a flower that goes dormant in winter and hasthe ability to slow down the rhythm of its cells. By using it in our cosmetics,we can reuse these dormant properties and thus slow down the cellular activityof our skin, to slow down aging, for a healthy and youthful result!

I am allergic to flowers, is there a risk for me?

No, there is no risk for you if you use our products. Indeed, we use active ingredients from flowers that have been extracted and purified using a specific technical method so that there are no more allergen molecules. In addition, all products have been tested under dermatological control, with high skin tolerance.

Do your products contain sulfate, silicone, parabens or other chemicals?

No, we do not use any controversial substances and moreover we have created our own Clean Beauty charter which indicates all the substances that we do not use. Check it out here.

Can I use your products with sensitive skin?

Yes, our products are suitable for all skin types, even the most sensitive (dermatologically tested).

Are your products suitable foruse during pregnancy?

We do not recommend our product for pregnant or breastfeeding woman as the formulas contain a very high percentages of actives to improve the efficacy.

I saw that you are Halal Certified, what does it mean in beauty?

Halal certification in cosmetics refers to products that are formulated and manufactured in accordance with Islamic principles. For example, the raw materials are checked, the production and packaging site as well, the cleaning products for the devices must also meet certain criteria etc.


Where do you deliver to?

Montreux Skincare delivers worldwide. All details of costs and delivery times by geographical zone can be found on the page Deliveries & Returns. Unfortunately, we are currently unable to deliver to Russia and Ukraine.

How long will my order take?

It all depends on the delivery method you have chosen and the country you wish to be delivered to. To find out more about our service providers, delivery times and prices, go to Deliveries & Returns.

What are your shipping costs?

The following costs are calculated for standard deliveries:

  • Switzerland: CHF 10.00, Montreux Skincare offers free shipping for orders above CHF 200.00
  • Europe: CHF 40.00, Montreux Skincare offers free shipping for orders above CHF 300.00.
  • Rest of the world: CHF 80.00, Montreux Skincare offers free shipping for orders above CHF 400.00

To find out more about our service providers, delivery times and prices, go to Deliveries & Returns.

What should I do if I receive a faulty, damaged, or incorrect product?

If that is the case, please contact us via or via our contact form here, kindly add pictures of the product you received if it is possible.

I would like to change my order

Unfortunately, it is not possible for us to add or remove any items from your order. If you wish to return one or more products after delivery, please go to Deliveries & Returns to find out about our return policy.

I made a mistake with my delivery address. Can i change it?

Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order has already been taken over by the warehouse, we will not be able to change it. Please contact us as soon as possible via or by live chat during the week.

I would like to cancel my order, is it possible?

If your order has not yet been processed by our warehouse, it is possible for us to cancel and refund it. In this case, please contact us as soon as possible by email at

If the order has been sent to the warehouse, unfortunately it is no longer possible for us to cancel it. In this case, if you do not wish to keep your items, you can return them to us via the Deliveries & Returns.

Payments & Reimbursements

How do I make a payment on your site/ is it secured?

We accept payment by credit card via WorldLine, which is one of the most secured and used payment system.

How will I be reimbursed?

To be reimbursed, you must return a closed and unused product to us (the tamper-evident label must not have been torn). If these conditions are checked, the refund will be made via the same payment method used to make the purchase.

Contact us

How to contact customer service?

You have a problem with your order or have a question regarding your order ? We are available by mail at

I sent a mail to, when can I expect an answer?

We answer you within 24 to 48 hours, excluding weekends and holidays, where we will take note of your message the next day. The delays may vary slightly during offer periods or at Christmas time for example, when we are very busy. If you do not receive an answer after this period, please send us an email as your message may have fallen into our spam folder.